1. Digital Service Delivery
Important Notice: Schrodingo is a digital platform that provides online test preparation services. We do not ship physical products. All services are delivered electronically through our website.
Our platform offers 100% digital content including:
- Online mock tests and practice questions
- Digital study materials and resources
- Video tutorials and explanations
- Performance analytics and reports
- Access to online courses and modules
2. Instant Access Policy
2.1 Immediate Delivery
Instant Access: Once your payment is confirmed, you receive immediate access to your purchased content or subscription.
| Service Type |
Delivery Time |
Access Method |
| Mock Test Purchases |
Instant (within seconds) |
Dashboard → My Tests |
| Subscription Plans |
Instant (within seconds) |
Dashboard → All Content |
| Individual Courses |
Instant (within seconds) |
Dashboard → My Courses |
| Study Materials |
Instant (within seconds) |
Dashboard → Resources |
| Video Content |
Instant (within seconds) |
Dashboard → Videos |
2.2 Access Confirmation
After successful payment, you will receive:
- Instant Access: Immediate availability in your dashboard
- Email Confirmation: Purchase receipt and access details within 5 minutes
- SMS Notification: Transaction confirmation (if applicable)
- Dashboard Update: Real-time reflection of purchased content
3. Access Requirements
3.1 To Access Your Purchased Content:
Device Requirements: Computer, laptop, tablet, or smartphone with internet connection
Internet Connection: Stable internet connection (minimum 2 Mbps recommended)
Browser: Modern web browser (Chrome, Firefox, Safari, Edge - latest versions)
Account: Valid Schrodingo account with verified email
3.2 Supported Platforms:
- Desktop browsers (Windows, macOS, Linux)
- Mobile browsers (iOS, Android)
- Tablet devices (iPad, Android tablets)
4. Delivery Issues and Troubleshooting
4.1 If You Don't Receive Access Immediately:
Step-by-Step Resolution:
- Verify Payment: Check if payment was successfully processed (check your bank statement or payment confirmation email)
- Refresh Page: Refresh your dashboard or log out and log back in
- Check Email: Look for confirmation email (check spam/junk folder)
- Wait 5 Minutes: In rare cases, there may be a brief processing delay
- Contact Support: If issue persists, contact our support team immediately
4.2 Common Issues and Solutions:
| Issue |
Possible Cause |
Solution |
| Content not visible |
Payment pending |
Wait for payment confirmation or contact bank |
| Login issues |
Incorrect credentials |
Use "Forgot Password" or contact support |
| Page not loading |
Browser cache/connectivity |
Clear cache, check internet, try different browser |
| Payment deducted but no access |
Processing delay |
Wait 10 minutes, then contact support with transaction ID |
5. Physical Material Policy
Important: Schrodingo currently does NOT offer physical products or materials. All content is digital-only.
We do not provide:
- Printed books or study guides
- Physical test papers
- CDs, DVDs, or USB drives
- Printed certificates (digital certificates are available)
Future Plans: If we introduce physical products in the future, this policy will be updated with detailed shipping information including delivery times, charges, and tracking options.
6. Subscription Delivery
6.1 Subscription Activation
When you purchase a subscription plan:
- Immediate Activation: Your subscription starts immediately upon payment confirmation
- Validity Period: Clearly displayed in your account (e.g., 30 days, 90 days, 1 year)
- Auto-Renewal: If applicable, you'll be notified 7 days before renewal
- Cancellation: Can be cancelled anytime through account settings
6.2 Content Updates
Subscribers receive:
- Automatic access to new content as it's added
- Regular updates to existing materials
- Notifications about new features and tests
- Continuous access throughout subscription period
7. Access Duration and Validity
7.1 One-Time Purchases:
- Mock Tests: Access valid for 6-12 months from purchase date (specified at purchase)
- Courses: Lifetime access or as specified during purchase
- Study Packs: Validity period mentioned on product page
7.2 Subscription Plans:
- Access valid throughout active subscription period
- Content remains accessible until subscription expiry
- Expired subscriptions: limited access to previously completed tests/results
7.3 Validity Extension:
If you need to extend access validity:
- Contact support before expiry date
- Extension may be available for a fee
- Bulk purchases may have different validity terms
8. Refund and Cancellation Related to Delivery
Since our services are digital and delivered instantly:
- Refund Window: Limited refund policy (typically 7 days for unused content)
- Used Content: Once you access/use the content, refund may not be available
- Technical Issues: Full refund if we cannot deliver access due to technical problems on our end
- Wrong Purchase: Contact support within 24 hours if you purchased the wrong item
For detailed refund terms, please refer to our Terms and Conditions.
9. Technical Support for Access Issues
9.1 Support Channels:
- Email Support: support@schrodingo.com (response within 24 hours)
- Live Chat: Available on website during business hours
- Help Center: Self-service articles and FAQs
- Phone Support: Available for premium subscribers
9.2 Priority Support:
Payment and access issues receive highest priority:
- Dedicated support team for delivery issues
- Faster response time (within 2-4 hours)
- Direct escalation path to technical team
10. Account Sharing Policy
Strictly Prohibited: Sharing your account credentials with others is a violation of our terms of service and may result in account suspension.
Each purchase is for individual use only:
- One account per user
- Cannot be transferred to another person
- Simultaneous logins from multiple locations may be restricted
- Violations will result in access termination without refund
11. Service Interruptions
While we strive for 99.9% uptime, occasional maintenance is necessary:
- Scheduled Maintenance: Announced 48 hours in advance
- Emergency Maintenance: Immediate notification via email/SMS
- Compensation: Subscription extensions for extended outages
- Alternative Access: Mobile app may be available during website maintenance
12. Changes to Delivery Policy
We may update this policy to reflect:
- New service offerings
- Changes in delivery methods
- Introduction of physical products (if applicable)
- Improved access technologies
Significant changes will be communicated via email and website announcement.
13. Contact Us
For any questions or issues related to service delivery and access: