1. Introduction
Welcome to Schrodingo's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you use our online test preparation platform.
Key Commitment: We will never sell your personal information to third parties. Your data is used solely to provide and improve our educational services.
2. Information We Collect
2.1 Personal Information You Provide
When you register or use our services, we may collect:
- Account Information: Name, email address, phone number, date of birth
- Profile Information: Educational background, target exam, grade level
- Payment Information: Credit/debit card details, billing address (processed securely through payment gateways)
- Communication Data: Messages, feedback, support queries
- Preferences: Study goals, notification settings, test preferences
2.2 Automatically Collected Information
When you use our platform, we automatically collect:
- Usage Data: Test scores, time spent, questions attempted, study patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, pages viewed, links clicked, error logs
- Cookies and Tracking: Session data, preferences, analytics information
2.3 Information from Third Parties
We may receive information from:
- Social media platforms (if you connect your account)
- Payment processors
- Authentication services (Google, Facebook, etc.)
- Analytics providers
3. How We Use Your Information
We use your personal information for the following purposes:
| Purpose |
Description |
| Service Delivery |
Provide access to tests, study materials, and track your progress |
| Account Management |
Create and maintain your user account, authentication, password recovery |
| Payment Processing |
Process transactions, send receipts, handle refunds |
| Communication |
Send updates, notifications, promotional offers, support responses |
| Personalization |
Customize content, recommend tests, adapt to your learning style |
| Analytics |
Analyze usage patterns, improve platform, generate performance reports |
| Security |
Detect fraud, prevent abuse, enforce terms of service |
| Legal Compliance |
Comply with legal obligations, respond to legal requests |
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your data based on:
- Contract Performance: Processing necessary to provide services you requested
- Legitimate Interest: Improving our services, fraud prevention, security
- Consent: Marketing communications, optional features (can be withdrawn anytime)
- Legal Obligation: Compliance with applicable laws and regulations
5. Data Sharing and Disclosure
5.1 We Share Your Information With:
- Service Providers: Cloud hosting, payment processors, email services, analytics tools
- Business Partners: Content providers, educational institutions (with your consent)
- Legal Requirements: Law enforcement, courts, regulatory authorities when legally required
- Business Transfers: In case of merger, acquisition, or sale of assets
5.2 We DO NOT:
- Sell your personal information to third parties
- Share your data with advertisers without your consent
- Use your data for purposes incompatible with those described in this policy
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Essential Cookies: Required for login, security, basic functionality
- Analytics Cookies: Understand usage patterns (Google Analytics)
- Preference Cookies: Remember your settings and choices
- Marketing Cookies: Deliver relevant ads (with your consent)
You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit (SSL/TLS) and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure backup and disaster recovery procedures
- Compliance with industry security standards
Important: While we strive to protect your data, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
When your account is inactive or deleted, we will delete or anonymize your personal data within 90 days, except where we're required to retain it for legal or legitimate business purposes.
9. Your Rights and Choices
9.1 You Have the Right To:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data (subject to legal exceptions)
- Data Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw previously given consent
- Lodge a Complaint: Contact data protection authorities
9.2 How to Exercise Your Rights:
To exercise any of these rights, contact us at support@schrodingo.in. We will respond within 24 Hours.
9.3 Marketing Communications:
You can opt-out of marketing emails by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your notification preferences in your account settings
- Contacting our support team
10. Children's Privacy
Our services are intended for users aged 13 and above. If you are under 13, you must have parental consent to use our platform.
If you are between 13-18 years old, we recommend reviewing this policy with a parent or guardian. Parents can contact us to:
- Review information collected from their child
- Request deletion of their child's data
- Refuse further collection of their child's information
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Privacy Shield frameworks (where applicable)
12. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification for material changes
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: